Shipping and Delivery Policy

At Sam’s Cart, we aim to make your shopping experience simple, convenient and reliable. This Shipping and Delivery Policy explains how we process, dispatch and deliver orders placed through our online store in the United Kingdom.

1. Order Processing Time

Orders are processed after payment has been successfully confirmed.

  • Processing time: 1–3 business days.

  • Orders placed on weekends or UK public holidays will generally be processed on the next business day.

  • During busy periods, sales events or public holidays, processing may take longer.

You will receive an order confirmation after placing your order. Where tracking is available, we will provide tracking information once your order has been dispatched.

2. Shipping Destinations

Sam’s Cart currently aims to serve customers across the United Kingdom.

Delivery availability may depend on the product, destination and delivery service available. Any applicable delivery restrictions or additional charges will be communicated before you complete your purchase.

3. Shipping Costs

Shipping costs are displayed at checkout before you place your order.

Available delivery options may include:

  • Standard Shipping: [Insert price or state that it is free].

  • Express Shipping: [Insert price, if available].

  • Free Shipping: [Insert minimum order value, if applicable].

Any applicable shipping charges will be clearly displayed before payment.

4. Estimated Delivery Times

Delivery times depend on your location, the product ordered and the delivery service selected.

Our estimated delivery timeframes are:

  • Order processing: 1–3 business days.

  • Standard delivery: [Insert estimated number of business days].

  • Express delivery: [Insert estimated number of business days, if available].

These estimates begin after order processing and are not guaranteed unless a specific delivery commitment has been agreed.

We will keep customers informed of significant delivery delays where reasonably possible.

5. Order Tracking

If tracking is available for your shipment, we will send tracking details to the email address provided at checkout.

Please allow some time for tracking information to become active after dispatch.

If you have not received tracking information within a reasonable period, please contact our customer support team.

6. Delivery Delays

Although we work to dispatch orders promptly, deliveries may occasionally be delayed because of courier disruptions, severe weather, public holidays, operational issues or other circumstances beyond our reasonable control.

If your order is delayed, please contact us so we can investigate and help resolve the issue.

Nothing in this policy limits your statutory rights if an order is not delivered within the agreed timeframe or within the timeframe required by UK law.

7. Incorrect Shipping Addresses

Please check that your shipping address, postcode, email address and contact details are correct before completing your purchase.

If you notice an error, contact us as soon as possible. We will try to update your address if the order has not yet been dispatched.

Once an order has been dispatched, we may be unable to change the delivery address.

If an order cannot be delivered because incorrect information was supplied, we will work with you to determine the available options. Any additional charges will be communicated in advance and applied only where lawful.

8. Lost or Missing Parcels

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will investigate the shipment with the relevant delivery provider and work with you to resolve the issue.

Sam’s Cart remains responsible for delivery as required by applicable UK consumer law. Please contact us directly about missing parcels rather than assuming the matter must be resolved with the courier.

9. Damaged or Incorrect Deliveries

If your order arrives damaged, defective or different from what you ordered, please contact us as soon as reasonably possible.

Include your order number and, if appropriate, photographs of the item and packaging.

We will review the issue and explain the next steps, including any applicable replacement, return or refund options.

Your statutory consumer rights remain unaffected.

10. International Shipping

Our primary market is the United Kingdom. International delivery is available only where offered at checkout.

If international shipping is available for your order, applicable delivery charges, estimated delivery times and any relevant customs duties or taxes will be communicated where required.