Privacy Policy

At Sam’s Cart, your privacy matters to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a purchase or contact us.

We aim to handle your personal information responsibly and in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

When you visit or shop at Sam’s Cart, we may collect the following information:

Personal and contact information

  • Name

  • Billing and delivery address

  • Email address

  • Telephone number, if provided

Order and payment information

  • Products purchased, order details and transaction history

  • Payment status and transaction references

  • Information needed to process refunds and returns

Payments are processed through the payment providers available at checkout. We do not generally receive or store your complete payment card details.

Technical information

  • IP address

  • Browser and device information

  • Website usage and interaction data

  • Cookies and similar technologies, subject to your preferences and applicable law

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange shipping and delivery.

  • Send order confirmations and delivery updates.

  • Provide customer support.

  • Process returns, refunds and exchanges.

  • Maintain and improve our website and services.

  • Detect and prevent fraud, security incidents and unauthorised transactions.

  • Meet our legal, accounting and regulatory obligations.

  • Send promotional emails where permitted by law and in accordance with your marketing preferences.

We only use personal information for appropriate purposes and where we have a valid legal basis to do so.

3. Legal Grounds for Processing

Depending on the circumstances, we may process your information on the following legal grounds:

  • Contract: To process purchases and provide the products and services you request.

  • Legal obligation: To comply with applicable tax, accounting and other legal requirements.

  • Legitimate interests: To maintain website security, prevent fraud, improve our services and manage our business, where these interests do not override your rights.

  • Consent: Where required, including for certain marketing activities and non-essential cookies.

Where processing relies on consent, you can withdraw that consent at any time.

4. Sharing Your Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our store, including:

  • Shopify: Our e-commerce platform, which helps us operate our online store.

  • Payment providers: To securely process payments and refunds.

  • Delivery companies: To deliver your orders.

  • Website and technology providers: To support hosting, security, analytics and store functionality.

  • Marketing providers: Where we use services to manage promotional communications or advertising.

  • Professional advisers and authorities: Where reasonably necessary to comply with the law or protect our legal rights.

These providers may process information on our behalf or for their own purposes, depending on their role. We take appropriate steps to ensure personal information is handled in accordance with applicable requirements.

5. Shopify and Third-Party Services

Our online store is hosted on Shopify. Information you provide may be processed by Shopify and other service providers involved in completing your purchases and operating the website.

Some providers may process or store information outside the United Kingdom. Where international transfers of personal information occur, we will use an appropriate transfer mechanism or safeguard where required by law.

Third-party websites or services linked from our store may have their own privacy policies. We encourage you to review those policies before providing information directly to those services.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep essential website features working.

  • Remember relevant preferences.

  • Understand website performance and usage.

  • Support advertising and marketing activities where applicable.

Strictly necessary cookies may be used where required for the website to function. Where consent is legally required for non-essential cookies or similar technologies, we will seek your consent before using them.

You can manage available cookie preferences through our website's cookie settings, where provided. You can also manage cookies through your browser, although disabling certain cookies may affect website functionality.

7. Marketing Communications

We may send promotional emails about products, offers or updates where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.

Unsubscribing from promotional communications will not prevent us from sending essential messages about your orders, payments, deliveries or customer service requests.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, resolving disputes, maintaining records and complying with legal obligations.

The retention period depends on the type of information and the reason it was collected.

When information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to applicable legal requirements.

9. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website or electronic transmission can be guaranteed to be completely secure. We encourage you to use secure devices and protect your account credentials where applicable.

10. Your Privacy Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Ask us to restrict certain processing activities.

  • Object to processing based on legitimate interests or for direct marketing.

  • Request a portable copy of certain information.

  • Withdraw consent where processing is based on consent.

  • Complain to the UK Information Commissioner's Office (ICO).

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please contact us using the details below.

11. Children's Privacy

Sam’s Cart is an online retail store and does not knowingly collect personal information directly from children where doing so would be unlawful.

If you believe a child has provided personal information to us inappropriately, please contact us so we can review the situation and take suitable action.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

Any changes will be published on this page, together with the updated revision date where appropriate.

We encourage you to review this page periodically.

We will review privacy-related enquiries and respond in accordance with applicable data protection requirements.

Thank you for trusting Sam’s Cart.